Privacy Policy

Last Updated: October 26, 2023

SVEX Trading is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Platform includes:

a) Personal Data

Personally identifiable information, such as your name, username, and email address, that you voluntarily give to us when you register with the Platform.

b) Derivative Data

Information our servers automatically collect when you access the Platform, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Platform. We also collect data related to your simulation activities, such as trades made, virtual portfolio performance, and features used.

c) Financial Data (for Credit Purchases)

If you choose to purchase virtual credits, we may collect data related to your payment. All financial information is processed and stored by our third-party payment processor (e.g., Stripe, PayPal). We do not collect or store your full credit card number on our servers. You are encouraged to review the privacy policy of our payment processor.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Platform to:

  • Create and manage your account.
  • Process payments for virtual credit purchases.
  • Email you regarding your account or order.
  • Monitor and analyze usage and trends to improve your experience with the Platform.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Respond to your service requests.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Use of Cookies

We may use cookies, web beacons, and other tracking technologies on the Platform to help customize the Platform and improve your experience. When you access the Platform, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the Platform.

6. Your Rights

You may at any time review or change the information in your account or terminate your account by logging into your account settings. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, and/or comply with legal requirements.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us.